This case study is an illustrative scenario built from the kind of EDI and distribution work we do — not a specific named client. We’ll publish real, named client stories here as they go live.
Case Study
Wholesale Distributor — Automated EDI with 12 trading partners
The Challenge
The Challenge
A wholesale distributor was managing EDI orders from a dozen major retail trading partners through a patchwork of manual data entry and a legacy translator that broke every time a partner changed a spec. Order errors were common, chargebacks were climbing, and the ops team spent hours a day re-keying purchase orders and ASNs by hand.
The Solution
The Solution
We implemented NetSuite as the operational core and connected it to a modern EDI/integration layer, mapping each trading partner's 850/855/856/810 documents directly into NetSuite sales orders, fulfillments, and invoices. Exception handling and partner-specific business rules were built into SuiteScript workflows so mismatched orders route to a queue instead of failing silently.
Results
The Results
Manual order entry eliminated for all 12 trading partners
EDI-related chargebacks dropped sharply within the first two quarters
New trading partners can now be onboarded in days instead of weeks
"The goal on an EDI-heavy distribution project is always the same: no more re-keying, no more silent failures. That's what we build toward on every engagement like this one."