Services / Managed Services
Go-Live Is the Beginning, Not the Finish Line
Our Managed Services team provides ongoing support, administration, and continuous improvement long after your implementation partner would normally disappear.
Included
What's Included
- Tiered support tickets, scaled to the plan that fits your team
- Guaranteed response times
- Monthly/quarterly system health reviews
- User administration & role management
- Small enhancement requests (new saved searches, reports, workflow tweaks)
- SuiteApp/bundle update management
- Proactive optimization recommendations
Plans
Support Plan Tiers
| Feature | Basic | Plus | Premium |
|---|---|---|---|
| Response Times | Standard | Priority | Accelerated |
| Support Hours | An agreed monthly allowance | A larger monthly allowance | Capacity for continuous work |
| Named Consultant | Shared team | ✓ | ✓ |
| System Health Review | Periodic | Regular | Regular |
| Release Upgrade Testing | ✗ | ✓ | ✓ |
| Best Suited To | A stable instance with occasional needs | Ongoing enhancements alongside support | Active development and multiple integrations |
Unused hours roll over, and we can flex above your allowance when a project needs it. Every plan is scoped around the size of your instance and how much change you have coming — talk to us and we'll recommend the right tier and share pricing.
Why Stay
Why Clients Stay on Managed Services
NetSuite evolves — new releases twice a year, new business requirements, new integrations. A managed services relationship means you have a team that already knows your instance instead of re-explaining your business to a new vendor every time something breaks.